Complaint Management

Your concern matters to us

We are always striving to continuously improve our services. We therefore rely on your support and welcome your feedback.

Please share your criticism, suggestions and opinions with us. You can contact us in person, by phone, in writing or conveniently by e-mail. Every piece of feedback is valuable to us and will be taken seriously.

If you need advice or help, you can always turn to us with confidence. We naturally treat all information in strict confidence.

We support you by:

Informing you about your rights and obligations

Raising your concerns and problems with us or with a service provider

Accompanying you through every phase of the complaint process

Carefully examining facts, identifying causes and clarifying ambiguities

Learning from feedback, improving our services and taking on ideas and suggestions

Showing understanding, apologising if necessary and finding solutions together

Complaint procedure

Care with Concept GmbH provides a transparent and confidential complaint procedure. Complaints can be submitted by e-mail or via the online form.

Responsible contact person

Mr Libin George

beschwerde@carewithconcept.de

Processing is carried out confidentially, without disadvantage and within a period of no more than three weeks.

What happens next?

STEP 1

Complaint submission

5 – 10 min

STEP 2

Review of the complaint

1 to 2 working days

STEP 3

Processing

2 – 3 days

STEP 4

Development of measures & solutions

Online form

As an alternative to e-mail, you can submit your concern directly here.